Service & Support
Both products and services demand our full commitment.
Customer Support
Our dedicated team is committed to providing exceptional customer service, ensuring every interaction is personalized, responsive, and aimed at exceeding your expectations.
Warranty
Our warranty terms guarantee peace of mind, offering comprehensive coverage and swift resolution for any issues, ensuring your satisfaction and trust in our products.
Return & Refund
Our return and refund policy is designed for your convenience, allowing easy returns and prompt refunds to ensure a hassle-free shopping experience.
Questions about service & support
Given the specialized nature of each product, we are unable to provide immediate solutions over the phone, and thus we currently do not offer phone customer service. However, we are more than willing and able to address your concerns promptly via email.
Please send the following information to us via email:
- A clear photo of the invoice or payment receipt.
- A complete photo of the product, excluding the packaging.
- Your purchase order ID (if applicable).
- The product's serial number (if applicable).
You can purchase the necessary parts for the damaged product on the Maginut.com website, and we will provide guidance on how to repair it free of charge.
Please contact us directly, and we will provide you with after-sales technical support.
